Handling Confrontation at Work
| Author: | Gerry Williams |
| Narrator: | David Ryder |
| Publisher: | Matrix Audio |
| Category: | Business |
| Language: | English |
| Length: | 2h 23m (unabridged) |
| Format: | MP3 Audio Format, 192kbps |
| Filesize: | 206.2MB (13 files) |
| Download Price: | $11.33 |
| Sample: | Download Sample (1440kB) |
This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury.
This guide looks at:
- awareness of potential behaviour patterns that may lead to aggressiveness
- avoidance of situations where the potential for aggressive behaviour exists
- interpretation of non-verbal communications signals
- control and de-escalation techniques
- an outline of techniques for your personal safety.
